Saturday 4 July 2009

How to define your Ideal Salesperson

When asked to do this recently, I thought, easy: Question 1: What’s their track record ? Question 2: Are they a natural salesperson ? We all think we can spot ‘natural’ salespeople, but defining it isn’t easy at all. And how then to measure skills and qualities ? A month on, I reckon I have a pretty good start point. I ended up with five categories, each broken down, with a single summarising quality:

COMMUNICATIONS AND PERSUASION SKILLS

Networking
Cold calling
Rapport building
Managing meetings
Questioning
Probing
Listening

Charisma: are you fully engaged by them ?

PRODUCT AND SERVICE CAPABILITY

Understanding of market/competition
Depth of product knowledge
Appropriate use of knowledge
Crispness of summaries
Use of case studies

Problem solving: do they pull it all together into a compelling, unifying solution ?

SALES SKILLS

Presentation skills
Handling objections
Managing deals and pipeline
Qualification skills
Accurate forecasting
Negotiating
Closing

Grip: do they know their numbers and current state of deals ?

PERSONAL SKILLS

Curiosity and nosiness
Attention to detail
Project management
Writing skills
Goal directed
Stress Tolerance and Resilience

Planning and organisation: do they have control of time and task management ?

PERSONAL QUALITIES

Look and feel
Warmth
Self awareness
Judgement

Interpersonal Sensitivity: how fast do they tune in to you ? do they validate your feelings ?

Next problem: how to measure each of these….I’ll cover this in a future blog

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